Legal
Returns & Refunds
Purchases made through www.harmonysoundfivepoints.com, operated by Harmony Sound LLC, are eligible for a full refund within 14 days, provided the item is returned undamaged.
Return Window Starts on Delivery or Pickup
The 14-day window runs from the date your package is delivered, or the date you collect a pickup order — not from the order date.
Refund Eligibility
Purchases are eligible for a full refund within 14 days, provided the item is returned undamaged.
For shipped purchases, the 14-day return window begins on the date the package is delivered, as shown by carrier tracking—not the order date or shipment date. For store-pickup purchases, it begins on the date the customer collects the item.
We encourage customers to inspect and try their purchase within the first 14 days to make sure it meets their needs.
After the 14-day return period, the purchase will no longer be eligible for a refund.
Damaged or Problematic Items
If your item arrives damaged or you discover a problem with your purchase, please contact us promptly so we can assist you.
Arranging a Return
If you have any questions or would like to arrange a return, exchange, or refund, please contact us:
820 Wellman Avenue NE
Huntsville, AL 35801
Shipping, pickup, and general order terms are described in our Shipping & Pickup Policy and our Terms & Conditions.
Questions About This Policy?
If you have questions about returns, exchanges, or refunds, please contact Harmony Sound.